In any browser, navigate to uncg1.freshdesk.com


If you are a student, faculty, or staff member at UNCG: 

  1. In the top right corner, click Login
  2. In the center of the page, where is says "... or log in using", click the button that says Google.
    If you are logged into your iSpartan account, on your initial log in, this will take you to a permissions page. Please select to allow Google to provide your credentials to the system. For every subsequent log in, clicking the Google button will take you directly to your dashboard.

    If you are not logged into your iSpartan account, you will be taken through the single sign on process via Google. Select your uncg.edu email address and follow the prompts.

If you have a non-UNCG Google account, follow the instructions above, using your Google credentials.


If you do not have a Google account, click the "Sign Up With Us" button on the right side of the page and complete the registration form. An activation email will be sent to the specified address with a link from which you may verify your account and access the dashboard. For future visits, just use the support portal login fields on the left side of the page.